At goPark, we understand that plans can change, and we want to provide clarity on our cancellation and refund policy to ensure a transparent and fair experience for our users.
Cancellations by Users
- Users can cancel their parking space booking through our app.
- Cancellations made before the scheduled booking start time will be eligible for a full refund.
- Cancellations made after this time frame may not be eligible for a refund.
Cancellations by Parking Space Owners
- In the rare event that a parking space owner needs to cancel a booking due to unforeseen circumstances, users will be notified promptly.
- Users will receive a full refund if the cancellation is initiated by the parking space owner.
Refund Process
- Refunds will be processed using the same payment method used for the booking.
- Users can expect to see the refunded amount in their account within 5 business days.
Non-Refundable Circumstances
In certain situations, refunds may not be applicable, such as
- Failure to cancel within the specified time frame.
- Violation of our terms of service.
- Any attempt at fraudulent activity.
Exceptional Cases
If users encounter issues or have exceptional circumstances, we encourage them to contact our customer support team for personalized assistance.
Contact Us
If you have any questions or concerns regarding cancellations and refunds, please contact us at: info@gopark.app.Please note that goPark reserves the right to modify this cancellation and refund policy at any time. Users will be notified of any changes through our website and app.Thank you for choosing goPark. We appreciate your understanding and cooperation.
